Personalised items are non-refundable, unless they are faulty or not as ordered. If so, please accept our apologies and send an email using the form here including photo(s) of the received product showing the problem with it.
Non-personalised products are refundable if they are returned to us in re-saleable condition. Please notify us within 14 days of receipt and your payment method will be refunded once the item is returned.