All personalisation is completed here in our London studio, so as long as your item is in stock it can be completed within a few hours depending on volume of orders. At busier times of the year it may take a day or two.
Yes of course. At the checkout you will find the option to add gift messages – you can even add different gift messages for multiple addresses so you can send gifts to several places in one order if you wish. Please type out your message(s) and we will write it out and include it with your order for you.
Absolutely – you can send items to multiple addresses and include different gift messages to each location if you wish to. We will need to charge for each delivery (unless your order is over the minimum for free delivery to each place) though. When you get to the checkout you can add multiple shipping addresses and assign products to each address. You can then write gift notes for each place at the checkout.
Personalisation of our products means you’ll probably be better using the online editor yourself, but if you are struggling to use the editor and would like help then please do call us on 020 8944 3048 and we will help you.
Personalised items are non-refundable, unless they are faulty or not as ordered. If so, please accept our apologies and send an email using the form here including photo(s) of the received product showing the problem with it.
Non-personalised products are refundable if they are returned to us in re-saleable condition. Please notify us within 14 days of receipt and your payment method will be refunded once the item is returned.