| Delivery Option | Duration | Price |
|---|---|---|
| Standard Delivery (Royal Mail, 2nd class signed for) | 3-5 working days, M-F only | £2.95 (free for orders over £50) |
| Next Day Courier (DPD or similar) | Next working day for orders placed before midday M-F only. | £6.95 (free for orders over £75) |
| Saturday Courier (DPD or similar) | Saturday only on orders placed before Friday midday | £15.00 |
| Delivery to Europe Zone 1 | Time variable based on location – please ask us for details | £25.00 |
| Delivery outside Europe Zone 1 | International Delivery Terms for overseas shipping. | £35.00 |
* Pricing displayed is for a single product order – multiple product orders may move into a higher weight category and incur an additional charge. Any additional charges will be shown at checkout stage, prior to payment.
** Same day delivery to some London postcodes is possible – please ask us if delivery to your postcode is possible.
Returns
Products that have been personalised cannot be returned or exchanged unless they are faulty or not as ordered. If that is the case, please accept our apologies and within 14 days of receipt of the item notify us with an email including a picture(s) of the received product and its faults. Once the problem has been acknowledged, we will then ask you to return the item and either a replacement item can be provided or a refund will be credited to the payment method used to make the original purchase.
Because we cannot refund personalised items, please check your personalisation in the editor very carefully particularly for typos.
Delivery costs will not be refunded.
Non-personalised products are refundable if they are returned to us in re-saleable condition.